Some people might wonder why some artisans like myself, insist on posting items tracked & insured. Most of the time things get to their destination no worries, so why the added expense? Is this just a cash grab?
Personally, I do it because you never know when things might not go to plan. In March, for the first time, I unfortunately had to address a non-delivery situation, for the first time in years.
Scrappies for R & F
I posted these two scrappies to Australia at the start of the month & within a few days, I received a successful delivery notification, which was extremely weird. My heart sank when I realized that they had been marked as successfully delivered to an address in Vandreuil-Dorion, Quebec, not even close to where they needed to go.
Fortunately, because I had tracking, I caught the error within a couple of hours, which allowed me to log a ticket & start the process to get them back into the mail stream ASAP. I hate to think what would have happened to them without that tracking though.
Here is a little screenshot of the journey they took, after the fact. Many of the updates only showed up several days after the dates posted, which was a little stressful, but I’m pretty sure they wouldn’t have arrived at their destination without tracking & my ability to flag them as going missing.
In the end artisans like myself have no say in cost to post/ ship items with insurance & tracking. Posting with tracking & insurance protects you & myself.
I’m grateful that in this instance, I didn’t have to go down the route of making a claim & remaking the scrappies that I created, as each one is unique, so it’s near impossible to recreate them exactly, but if this hadn’t ended well, at least there would have been less than a financial burden for myself & my customers.
In the end you try to plan for the unexpected, because you never know when the tables might turn.
